My Portfolio

Use Case Scenarios
User mental models

Card sorting for information architecture and service design

Pain points and opportunities

Mapping the employee experience of a continuous integration tool

Usability for new users

Assessing a data exploration tool with a cognitive walkthrough

User needs for a costing tool

Conducting contextual inquiries to gather requirements

Authentication token acceptance

Exploring reactions to a token-based authentication system

Onsite mobile prototype testing

Obtaining feedback on a offline mobile payment system in Kenya

Usability testing search functionality

Identifying usability issues and user satisfaction with an omni-search tool

Virtual Assistant Gender Study

One of the studies from my PhD assessing preferred virtual assistant gender 

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IA and content strategy project

Restructuring the webpages for product documentation