In all my technical writing roles thus far, I've created article templates for:

• Public and Private (Technical) Previews for products and features in beta testing phases.

• Informational and instructional articles for product documentation.

• Troubleshooting content.

I have written both internal and publicly available technical writing style and UX writing guides based on industry standards, cognitive psychology, lean writing principles, and best practice.

I have created my own consolidated list of 10 usability heuristic. The list draws on the well-known general principles by Jakob Nielsen, as well as guidance provided by Schneiderman and Lund and my own experience.

Using Wix, I created a website to showcase Information Development (IX), which is co-managed by a former colleague. It includes articles and resources, such as free style guides, information about training opportunities, and reading material. The aim is to raise awareness of the importance of IX in content design, user experience (UX), interface design, user workflows, instructional design, and technical documentation.

I created a Tech Writing Corner in my company's Confluence pages to provide a central location for discovering what the Tech Writing team did, who belonged to the team, and what our processes were. It also housed some of the key resources I added there, including guidance on using Zendesk, UX writing guidelines, the Product Style Guide, and templates. 

Some examples of this documentation include:

• Citrix Workspace documentation (up to January 2022), including this overview of preparatory steps because customers were confused about what to do when.

• Pendo Feedback documentation (up to March, 2023), including a step-by-step summary of the setup process to help set customers up fr

• Pendo installation documentation, which involved a complete re-write of the original article and a new article dedicated to installing Pendo Feedback.

• Documentation of other Pendo products and product lines, including Adopt, Data Sync, Validate, and Roadmaps. 

​

Note: I can't account for changes made to the documentations after I left a company.