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My Reputation


Josh Connelly
Senior Software Engineer, Pendo (2023)

I've had the pleasure of collaborating with Jeunese on dozens of pieces of documentation for Pendo's Adopt product. I actually look forward to working with her on help articles, which is a sentence I never thought I would say as a developer.

Jeunese makes my life so much easier when I need documentation. She is an expert at understanding technical processes and condensing them into digestible chunks that can be understood by any user. Her work is polished, fast, and has a consistent quality better than any technical writer I’ve worked with previously.

On top of her regular high quality of work, Jeunese championed a set of style guidelines for our documentation across all of Pendo. Implementing these rules for consistent language and presentation increased the quality of our documentation across the board. It is rare to find someone with the education, passion, and talent that Jeunese possesses for technical writing. I cannot recommend her enough as an employee.


Cooper Triggs
Senior Product Manager, Pendo (2022-2024)

Jeunese is a highly-capable and conscientious technical writer who is equally dedicated to the precision of her craft and the desire to deliver truly excellent documentation to our customers. Since we became colleagues, it's been a joy to collaborate on the docs that we've needed to support new innovation and to strategize on holistic improvements to our library of documentation that will raise the level of our overall customer experience.


Christine Itwaru
Senior Dir., Head of ProdOps, Pendo (2022)

I enjoyed the time I had Jeunese as a part of my technical writing team. She brings a wealth of experience and solid background to the table and helped up-level the overall Product Operations team I managed with her contributions. Jeunese is incredibly sharp & articulate, and works hard to create an inclusive environment for those around her. She believes it's important to bring our whole selves to work, and with that belief, is very authentic with her peers and manager.

She's highly analytical and organized - I appreciate her ability to consume information, stay focused and ask relevant questions, and ask what a strong outcome would be. She then works towards that outcome, sharing as much or as little visibility as you want her to give you. The quality of her work is some of the best I've seen in my career, and we continuously receive feedback on her documentation from customers. My belief is that documentation should be treated as part of the definition of done, and an extension of the product for those who need it. Jeunese absolutely works to make sure that happens and has become a trusted resource for both customers through her work, and her peers in customer-facing teams. She also brings energy to the team both on zoom and in person. Very happy to have had her as part of my team!


Adam Siegel
Head of Technical Writing, Pendo (2022)

Jeunese was the first senior tech writer hire when I created a new technical writing team at Pendo. She was brought in to evaluate existing tools and processes, create new processes and strategies, and own an entire product line that had never had a dedicated tech writer before. The structure she helped develop would become the framework that future tech writers would step into. In a talented hiring pool, her expertise and experience stood out, and she quickly delivered on that vision for the role. She's shown that she's capable of taking on cross-functional projects, applying best practices, and coaching her peers to deliver high quality outputs. She's a natural fit in product and engineering teams, able to integrate into the R&D workflow and improve the quality of product delivery. Jeunese has demonstrated that she's capable of working in a small startup tech writing team or a larger established team. I have no hesitation recommending Jeunese for a senior or lead technical writer position and I would gladly work with her again in the future.


Eriko Nakamura
Localization PM, Pendo (2022-2024)

Jeunese and I have been partnering on the help center, with Jeunese being the writer and I being the localization manager. As the company becomes more and more global, it was critical for me to be able to partner closely with the tech writers to put in place a process for consistent localization of our help center. Jeunese has been very proactive with implementing a process that would allow updates to the articles to be made quickly and then translated quickly. She pays a lot of attention to detail and created a style guide for the writers to follow, both of which has contributed to improving the quality of the articles. I can always rely on her to communicate with me on any new plans or updates and she has been great to work with.


Alejandro Dao
Senior Product Manager, Pendo (2022-2023)

I've been working with Jeunese for over a year now, and she has been an incredible partner to product, helping me and my team by pumping out high quality, technical materials in a timely manner. Jeunese focuses on deeply understanding a new feature before writing, resulting in in-depth, accurate, and effective articles that drive behavior and lower support costs. She has also worked hard on implementing processes that are easy to follow and keep tabs on, and help me stay on top of all the initiatives my team has open.I have complete trust in Jeunese, and working with her has always been a pleasure. Thank you for all you do!


Seth King
Technical Writer, Pendo (2022)

I was consistently impressed with her knowledge of technical writing, UX writing, and information architecture. Everyone on the team learned a lot from her, and Jeunese was always willing to mentor junior team members. Upon joining the team she immediately starting diving into her work and making an impact. If you are looking for a Technical Writing expert, Jeunese is a master of the field.


Ian Patrick
Product Design Manager, Citrix (2021)

I worked with Jeunese while she was a writer and I was a product designer at Citrix. I was introduced to her by a mutual colleague who thought she might be able to help with a project I was working on. After a very brief initial conversation, she was able to identify the issues I was having and provided clear and thoughtful insights that helped me move the project forward. This led to an ongoing collaboration during which I learned that Jeunese is one of the most conscientious, dedicated and user-focused people with whom I have had the opportunity to work. She has a very strong desire, and ability, to understand the technology and how it relates to the people who are using it, and isn’t afraid to admit when she doesn’t understand something and to ask the necessary questions. I very much enjoyed the time I spent working with her and hope to work with her again in the future. Jeunese will be a great asset to any team she is on.


Mahasweta Dey
Lead Information Developer, Citrix (2020-2022)

I want to thank Jeunese for being such a reliable and enterprising colleague. Her support towards delivering CSIA docs when I had to take sudden Covid leave is exemplary. With very short notice, she not only completed her work, she also filled in for me and made sure all documentation was delivered on time. She demonstrated unity, courage, and respect at its highest level.

Jeunese also worked on evaluating the information architecture of the Workspace documentation. Her work was very detailed and thorough with focus on the customer journey and requirements. It takes immense effort and patience to understand and design a doc set, and it's easy to lose focus and get sidetracked. However, Jeunese demonstrated not only her knowledge and understanding of IA, but also tremendous focus, determination, and desire to improve the user experience.


I always find Jeunese a very kind and supportive colleague who is willing to work on any project that will help our team. She also, very selflessly, shares her knowledge with everyone on the team. I have enjoyed every project I have worked on with her and look forward to collaborating more in future.


Thao (Cai) Cosgrove

Senior Product Designer, Citrix (2021)

In the short time that I've known and worked with Jeunese, I've found her to be a super valuable, multi-talented team member who's eager to contribute her skills. I remember reaching out to her on Slack for help on writing better definitions of four commonly used but misunderstood technical terms. She jumped right into a video call with me to collaborate, pulling up various references to validate, and providing clear, spot-on guidance.


With a unique background in IA and UX, Jeunese is a fabulous thought-partner who is incredible in connecting the dots and helping others to understand complicated subjects. She would be an amazing asset to any team.


Kate Livingstone

Senior User Researcher, University of Cambridge Information Services (2017 - 2019)

Jeunese's background in academic Psychology research has equipped her with an analytical eye for detail and the ability to articulate her insights in a meaningful and actionable format. Jeunese's conscientious contribution to our work is borne out of her genuine interest and empathy for users' experience and desire to improve their ability to achieve their goals. I enjoy working with her, and her desire to learn and apply new skills is a great asset to our team.


Alex Considine Tong

Product Lead, Featurespace (2019)

Jeunese is a pleasure to work with. She is a gifted UX/UI researcher and is extremely adept in enabling product teams and business owners to focus on end-user and customer outcomes, whilst maximising business returns. Her broad intellect and unique approach to problem solving is often the key to identifying the best solutions for the challenges at hand. 

She has excellent attention to detail. This is wonderfully balanced with a commitment to the wider context: you can trust Jeunese to approach problems with an open mind and a view to uncovering the best routes forwards. She works with integrity and passion, and shows consistent respect for those around her.


Claudia Lopes

Lecturer and Senior Researcher, Africa's Voices Foundation (AVF) (2016 - 2017)

Jeunese is a creative and committed UX researcher who nurtures positive relationships with colleagues. At Africa's Voices Foundation (AVF), Jeunese helped to develop several platforms for textual analysis, led a research project with Well Told Story in Nairobi and provided general research support for the organisation. Using a thorough approach to design, she worked with users, developers and other researchers to improve efficiency of AVF platforms and research workflows. Jeunese left a mark of rigour in the organisation during its initial phase of growth.


Graeme Jenkinson

Research Associate, University of Cambridge, Computer Lab (2013 - 2015)

Jeunese is intelligent, thorough and dedicated. She has extensive knowledge of both psychology and human computer interaction. Collaborating with Jeunese is good fun and always results in interesting findings.​


Sam Smith

Policy Lead, MedConfidential (met 2013 in the Cambridge privacy & security community)

Dr Payne is a smart creative talent who pays deep attention to detail across both technology and human experience. Her background and experience gives the research grounding to uncover underlying questions and develop effective solutions, explaining the problem and findings as needed. Jeunese is awesome, and you should hire her.


Giles Barton-Owen

Chief Technology Owner, Africa's Voices Foundation (AVF) (2016)

Jeunese was a conscientious and diligent colleague, who worked with me on both the analysis of social media data, as well as on user experience and UX testing of an internal tool. While dealing with disparate client demands and motivations, Jeunese maintained a fantastically (and well stated) user-centric view, even while involved in the technical development. She's always fun to have in the office and helped keep the team socialising, we occasionally all meet up even a year after leaving.


Bill Thompson

Principal Research Engineer, BBC R&D

(research acquaintance in

tech-politics, met 2015)

Jeunese combines her technical expertise with the ability to collaborate effectively, as she has demonstrated through her work but also in our wider and deeper conversations, where she is remarkably adept at cutting through confusion and offering a perspective that assimilates different points of view in a valuable way. She’s great at engaging with complexity, and finding some order or explanation. She is also very empathetic and understanding, in personal conversation and also, unusually, in more technical discussions where it’s easy to ignore the emotional overtones and trample on people’s feelings.


Graham Johnson

Director of UX Research, NCR Corporation, Dundee (2010 - 2013)

Jeunese is passionate about research, applied psychology and HCI. Her ability, focus, enthusiasm and diligence are remarkable for someone at this career stage. She is a exceptionally dynamic force within the team, an intelligent and positive contributor, and always welcomes new challenges. Jeunese's PhD research tackles a key business issue creating valuable consumer knowledge.

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