Thao (Cai) Cosgrove
Senior Product Designer, Citrix (2021)
In the short time that I've known and worked with Jeunese, I've found her to be a super valuable, multi-talented team member who's eager to contribute her skills. I remember reaching out to her on Slack for help on writing better definitions of four commonly used but misunderstood technical terms. She jumped right into a video call with me to collaborate, pulling up various references to validate, and providing clear, spot-on guidance.
With a unique background in IA and UX, Jeunese is a fabulous thought-partner who is incredible in connecting the dots and helping others to understand complicated subjects. She would be an amazing asset to any team.
Product Design Manager, Citrix (2021)
I worked with Jeunese while she was a writer and I was a product designer at Citrix. I was introduced to her by a mutual colleague who thought she might be able to help with a project I was working on. After a very brief initial conversation, she was able to identify the issues I was having and provided clear and thoughtful insights that helped me move the project forward. This led to an ongoing collaboration during which I learned that Jeunese is one of the most conscientious, dedicated and user-focused people with whom I have had the opportunity to work. She has a very strong desire, and ability, to understand the technology and how it relates to the people who are using it, and isn’t afraid to admit when she doesn’t understand something and to ask the necessary questions. I very much enjoyed the time I spent working with her and hope to work with her again in the future. Jeunese will be a great asset to any team she is on.
Lead Information Developer, Citrix (2020-2022)
I want to thank Jeunese for being such a reliable and enterprising colleague. Her support towards delivering CSIA docs when I had to take sudden Covid leave is exemplary. With very short notice, she not only completed her work, she also filled in for me and made sure all documentation was delivered on time. She demonstrated unity, courage, and respect at its highest level.
Jeunese also worked on evaluating the information architecture of the Workspace documentation. Her work was very detailed and thorough with focus on the customer journey and requirements. It takes immense effort and patience to understand and design a doc set, and it's easy to lose focus and get sidetracked. However, Jeunese demonstrated not only her knowledge and understanding of IA, but also tremendous focus, determination, and desire to improve the user experience.
I always find Jeunese a very kind and supportive colleague who is willing to work on any project that will help our team. She also, very selflessly, shares her knowledge with everyone on the team. I have enjoyed every project I have worked on with her and look forward to collaborating more in future.
Lecturer and Senior Researcher, Africa's Voices Foundation (2016 - 2017)
Jeunese is a creative and committed UX researcher who nurtures positive relationships with colleagues. At Africa's Voices Foundation (AVF), Jeunese helped to develop several platforms for textual analysis, led a research project with Well Told Story in Nairobi and provided general research support for the organisation. Using a thorough approach to design, she worked with users, developers and other researchers to improve efficiency of AVF platforms and research workflows. Jeunese left a mark of rigour in the organisation during its initial phase of growth.
Senior User Researcher, University of Cambridge Information Services (2017 - 2019)
Jeunese's background in academic Psychology research has equipped her with an analytical eye for detail and the ability to articulate her insights in a meaningful and actionable format. Jeunese's conscientious contribution to our work is borne out of her genuine interest and empathy for users' experience and desire to improve their ability to achieve their goals. I enjoy working with her, and her desire to learn and apply new skills is a great asset to our team.
Alex Considine Tong
Product Lead, Featurespace (2019)
Jeunese is a pleasure to work with. She is a gifted UX/UI researcher and is extremely adept in enabling product teams and business owners to focus on end-user and customer outcomes, whilst maximising business returns. Her broad intellect and unique approach to problem solving is often the key to identifying the best solutions for the challenges at hand.
She has excellent attention to detail. This is wonderfully balanced with a commitment to the wider context: you can trust Jeunese to approach problems with an open mind and a view to uncovering the best routes forwards. She works with integrity and passion, and shows consistent respect for those around her.
Director of UX Research, NCR Corporation, Dundee (2010 - 2013)
Jeunese is passionate about research, applied psychology and HCI. Her ability, focus, enthusiasm and diligence are remarkable for someone at this career stage. She is a exceptionally dynamic force within the team, an intelligent and positive contributor, and always welcomes new challenges. Jeunese's PhD research tackles a key business issue creating valuable consumer knowledge.
Research Associate, University of Cambridge, Computer Lab (2013 - 2015)
Jeunese is intelligent, thorough and dedicated. She has extensive knowledge of both psychology and human computer interaction. Collaborating with Jeunese is good fun and always results in interesting findings.
Policy Lead, MedConfidential (met 2013 in the Cambridge privacy & security community)
Dr Payne is a smart creative talent who pays deep attention to detail across both technology and human experience. Her background and experience gives the research grounding to uncover underlying questions and develop effective solutions, explaining the problem and findings as needed. Jeunese is awesome, and you should hire her.
MPhil Student, University of Cambridge, Computer Lab (2015)
Jeunese was part of the team that supervised me during my Master's thesis. She gave me valuable advice on how to perform interviews, what statistical methods to apply, and how to handle interviewees. This whole field was new to me but Jeunese supervised me with lots of patience and was always able to answer my questions, pointing me at the relevant literature. I really enjoyed working with her as she creates an enjoyable working atmosphere while also being very knowledgable.
Principal Research Engineer, BBC R&D
(research acquaintance in
tech-politics, met 2015)
Jeunese combines her technical expertise with the ability to collaborate effectively, as she has demonstrated through her work but also in our wider and deeper conversations, where she is remarkably adept at cutting through confusion and offering a perspective that assimilates different points of view in a valuable way. She’s great at engaging with complexity, and finding some order or explanation. She is also very empathetic and understanding, in personal conversation and also, unusually, in more technical discussions where it’s easy to ignore the emotional overtones and trample on people’s feelings.
Chief Technology Owner, Africa's Voices Foundation (2016)
Jeunese was a conscientious and diligent colleague, who worked with me on both the analysis of social media data, as well as on user experience and UX testing of an internal tool. While dealing with disparate client demands and motivations, Jeunese maintained a fantastically (and well stated) user-centric view, even while involved in the technical development. She's always fun to have in the office and helped keep the team socialising, we occasionally all meet up even a year after leaving.