Armed with a background in psychology and multi-disciplinary professional experience, I provide meaningful and actionable insights to inform and evaluate tools, systems, programmes, and services, with a focus on the benefit to end users. 


I make patterns and create order out of the messy and disordered. I'm a visual thinker and use imagery to explore and communicate. Writing is also important to my process: I write to understand and to validate the direction of iterative research. 


Let me help you investigate, create, and innovate!

I have a PhD in Applied Psychology and Human-Computer Interaction (2014) and more than 10 years research experience. I welcome opportunities to put my creativity, knowledge, practical research skills, and eye for detail to good use in projects that focus on user experience, technology for positive socio-economic change, and privacy and security.

A good outcome is one that solves a problem or fulfils a need based on iterative and evidence-based research. I offer a hands-on approach to research. Coming from a place of empathy for users -- understanding needs, motivations, and behaviours -- I prefer to learn directly from the end-user of a product or service by listening, observing, and immersing myself in their experience.

I love to collaboratively brainstorm, sketch-out ideas, and talk with colleagues and end-users to understand an issue and to produce solutions. Find out what colleagues and business acquaintances have said about me and my process, here.

  • YouTube
  • SoundCloud
  • Instagram
  • LinkedIn
  • Twitter
  • Flickr

©2020 by Dr Jeunese Adrienne Payne