Work
I create order out of the messy and disordered. Writing is an important part of this process. I also use imagery to explore and communicate processes, problems, needs, solutions, and ideas.
Armed with a background in psychology and multi-disciplinary professional experience in research and design, I provide useful and understandable resources for technology users, including the technical documentation I design and maintain. Taken together, I am ideally suited to my role as an information developer (technical writer) for a software company, which primarily involves documenting new features, and reviewing the information experience (IX) of UI copy and design.
I have a PhD in Applied Psychology and Human-Computer Interaction (2014) and more than 10 years research experience. I welcome opportunities to put my creativity, knowledge, practical writing and research skills, and eye for detail to good use in projects that focus on user experience, technology for positive socio-economic change, and privacy and security.
A good outcome is one that solves a problem or fulfils a need based on iterative, evidence-based research and content design. My primary focus is on producing content that helps guide users through their interactions with the UI to help them achieve their goals. I offer a hands-on, collaborative approach to understanding user needs, motivations, and behaviours, providing the insights needed for solutions that come from a place of empathy for users.
I've had the privilege of working alongside colleagues with diverse backgrounds, experience, and knowledge. This has included data scientists, computer security experts, software engineers, UX designers, product owners, and other social scientists in profit and non-profit organisations. Find out what colleagues and business acquaintances have said about me and my process, here.