My Portfolio / User Experience Research
User Experience Research
Before becoming an information developer, I was involved in UX, including academic, non-profit, and industry research projects. I still apply my research background, whether to inform the information architecture of a doc set, or to help out colleagues in their data analyses. This section of my portfolio offers a range of examples of UX-specific research.
2022
Developing NPS coding themes for Product team prioritization and creating a framework for Machine Learning (ML) insights.
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2020
Mapping the employee experience of a continuous integration and deployment tool used in the Engineering department of a software company.
2017
Conducting contextual inquiries to gather requirements for changes to the costing tool used for the grant management process at a university.
2015
Using grounded theory to explore reactions to a token-based authentication system to gauge general acceptance and willingness to adopt the system before building.